HJS CLOTHING

RETURN POLICY

 

General

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Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.

ALL returned UNOPENED merchandise MUST be returned to us within thirty (30) days of invoice date together with the original invoice. Returns must be in original condition, unworn/unused with attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received.

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All items returned will be inspected upon arrival and will be declined for one of the following reasons:

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• Return is outside of the return policy

• Item appears worn, washed, or used

• Item is non-returnable (customized, final sale, etc.)

• Sanitary lining has been removed from an undergarment

• Item was damaged after delivery

• Item is altered

• Item is returned with holes

• Item is stained (dirt, makeup, food, etc.)

• Item is returned without attached tags or any accompanying materials that were originally included when the item was received.

 

Failure to provide the original invoice (proof of purchase) prohibits HJS Clothing from accepting and processing a return or exchange for any reason. NO EXCEPTIONS.

Exchanges

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If, within 12 hours after placing your order, you discovered you ordered the wrong product or quantity, simply contact us and we will be happy to correct your order. After you have received your order and you discovered you ordered the wrong product or quantity, simply return the un-opened product to us and we will issue you merchandise credit only for the product value of the returned merchandise. We will not issue you a credit for the shipping and handling fees associated with the original order, or the returned merchandise, as it was your mistake.

 

Customer Cancelled Order After Shipment Prepared

 

We process orders within 3-10 business days from the time they were received. If we received your written request to cancel your order after your order has been boxed and ready for shipment, we will refund you the initial value of your order less 15 % of the product price as a restocking fee. 

 

Order Discrepancy

 

If HJS Clothing inadvertently shipped you the wrong product(s), we will gladly issue you merchandise credit for the full value of your order including shipping only after you have returned that portion of your order that was incorrectly filled by us. In addition, we will reimburse you for return shipping costs not to exceed the published UPS Ground rate for the weight of the package.

 

Tampered Merchandise

 

It is the responsibility of the customer to refuse any package that they believe has been tampered with. In these situations the customer must notify HJS Clothing in writing as to why they refused shipment. Upon our successful claim with our freight carrier, we will issue you merchandise credit for the full value of your shipment including shipping costs.

Customer Refused Delivery

 

If you refuse delivery and the package is returned to us, we will issue you a merchandise credit for your initial invoice less 15 % of the initial invoice cost plus all shipping and handling costs.
 

Method of Credit

 

We will credit you in the way you paid for your order. Please allow three (3) to five (5) business days for credits processed on credit cards.

 

Return Procedures 

 

All returns/exchanges must be properly packaged and insured and sent to us at the following address: HJS Clothing, P. O. Box 37273, Tucson AZ 85740 ATT: Accounting Department.

 

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.